Overview
Operations is at the core of any successful business, ensuring that every function works efficiently and seamlessly together. It focuses on the coordination, execution, and optimisation of a company’s supply chain, logistics, procurement, and customer service processes. A career in operations means ensuring that products or services are delivered on time, within budget, and at the highest quality standards.
An operations graduate career is suited to those who enjoy problem-solving, data analysis, and strategic planning. Whether managing inventory, streamlining distribution processes, or improving customer service operations, professionals in this field play a crucial role in business performance.
Operations exist across all industries, including retail, manufacturing, FMCG, healthcare, logistics, and technology. It offers diverse career paths, spanning supply chain management, process optimisation, and operational strategy development.
Average Operations Graduate Salary
Operations Graduate Career Path
Operations offers a structured career path, with graduates starting in entry-level analytical roles before moving into management and leadership positions.
Entry-Level Roles:
- Procurement Analyst – Manages supplier selection, cost analysis, and purchasing decisions.
- Logistics Analyst – Ensures efficient warehousing and distribution of products.
- Operations Analyst – Identifies inefficiencies in business processes and recommends solutions.
- Warehouse Coordinator – Manages inventory control and supply chain efficiency.
- Customer Service Representative – Focuses on customer satisfaction and issue resolution.
Mid-Level Roles (2-5 years experience):
- Procurement Manager – Oversees purchasing strategy, supplier negotiations, and cost management.
- Logistics Manager – Handles supply chain forecasting, transport logistics, and warehouse operations.
- Operations Manager – Leads a team to implement efficiency improvements and streamline processes.
- Warehouse Operations Manager – Ensures inventory levels and order fulfilment processes run smoothly.
- Customer Service Manager – Develops customer support strategies and manages support teams.
Senior-Level Roles (5+ years experience):
- Head of Operations – Manages operational strategy across multiple business units.
- Chief Operations Officer (COO) – The highest operations role, ensuring all business functions work effectively together.
Key Responsibilities in Operations:
- Process Optimisation – Identifying bottlenecks and inefficiencies to improve business performance.
- Supply Chain Management – Coordinating supplier relationships, procurement, and distribution.
- Data Analysis & Forecasting – Using data-driven insights to predict demand and optimise resources.
- Logistics & Inventory Management – Ensuring timely delivery and accurate stock control.
- Customer Service Enhancement – Improving customer satisfaction through effective support systems.
Operations careers offer fast-paced work environments, high-impact decision-making, and cross-functional collaboration. The ability to solve problems efficiently and think strategically makes operations professionals invaluable to business success.
Qualifications and Skills Needed
What proportion of candidates as a percent we place into Operations graduate careers and the typical qualities graduate employers look for.
GRB Placements for Operations by Degree
Typical Candidate Attributes
While operations roles do not require a specific degree, certain fields offer an advantage, especially in analytical and process-driven roles. Best Degrees for a Career in Operations:
- Business/Management – Provides a broad understanding of operational processes.
- Supply Chain & Logistics – Offers insight into inventory, procurement, and logistics.
- Mathematics/Statistics – Ideal for data-driven roles like forecasting and operations analysis.
- Economics – Helps in cost analysis and financial decision-making within operations.
- Engineering – Useful for process optimisation and technical operational roles.
- Finance – Beneficial for budgeting, procurement, and financial forecasting within operations.
Key Skills for Operations:
- Process-driven mindset – Ability to analyse workflows and implement improvements.
- Analytical skills – Competency in data analysis and strategic decision-making.
- Problem-solving ability – Identifying inefficiencies and proposing effective solutions.
- Organisation & time management – Handling multiple projects and meeting deadlines.
- Leadership potential – Managing teams and coordinating cross-functional collaboration.
- Negotiation & communication skills – Working with suppliers, logistics providers, and internal teams.
- IT proficiency – Experience with Excel, ERP systems, and supply chain management software.
Candidates should highlight relevant skills, industry knowledge, and problem-solving ability when applying for roles in operations.
Application & Recruitment Process
Operations roles are highly competitive, with employers seeking candidates who demonstrate analytical thinking, efficiency, and commercial awareness. Many large companies offer structured graduate schemes in operations management, supply chain, and logistics. Typical Recruitment Stages:
- Online Application & CV Submission – Emphasise numerical skills, process management experience, and problem-solving abilities.
- Aptitude & Psychometric Testing – Many firms use numerical reasoning and logical thinking tests.
- Video or Telephone Interview – Expect questions on supply chain challenges, efficiency improvements, and business strategy.
- Assessment Centre – Often includes group exercises, data analysis tasks, and business case studies.
- Final Interview – Candidates may be asked to present a logistics or process improvement strategy.
How to Stand Out in Operations Applications:
- Gain Industry Experience – Internships in supply chain, logistics, or operations add significant value.
- Highlight Problem-Solving Skills – Showcase experiences where you improved processes or solved operational challenges.
- Demonstrate Commercial Awareness – Show understanding of business efficiency, cost management, and process optimisation.
- Show Strong IT Skills – Proficiency in data analysis tools, inventory management systems, and automation technology is a plus.
Is a Career in Operations Right for You?
Operations is a dynamic, problem-solving-driven career path that requires precision, strategy, and adaptability. If you enjoy working behind the scenes to improve efficiency and business performance, this could be the ideal career for you. You may be well-suited to an operations career if you:
- Enjoy problem-solving and analytical thinking.
- Thrive in a fast-paced, structured environment.
- Have strong organisational and project management skills.
- Work well under pressure and can adapt to challenges.
- Are comfortable working with data and forecasting trends.
- Enjoy working cross-functionally with supply chain, finance, and logistics teams.
Operations offers exciting career prospects, rapid career growth, and diverse industry applications. It is a highly rewarding field for graduates who want to drive business efficiency and process improvement in leading organisations.
Sources for Further Information
Chartered Institute of Procurement and Supply: https://www.cips.org/
Society of Operations Engineers: http://www.soe.org.uk/
The Institute of Operations Research: https://www.informs.org/