If you're a graduate looking to get into travel and tourism and need to get a feel for the kind of questions employers might ask at interview, then make sure you research these graduate tourism interview questions below. These questions and answers are taken from real graduate interviews, and compiled to give you an idea of what to expect and how to prepare your answers.

Example Travel and Tourism Interview Questions:

1. How would you handle an angry customer?

Interviewer Expectation: Assessing your communication, patience, and ability to de-escalate emotionally charged situations while staying professional.

Example Answer: "(Situation) While working in a café, a customer was upset after receiving the wrong order. (Task) I needed to resolve the issue quickly and calmly. (Action) I listened carefully, apologised, replaced the order immediately, and offered a free drink. (Result) The customer left satisfied and later returned, thanking me for handling the situation well."

Note: If using a personal example like the one above, it's important to acknowledge that the approach taken with angry customers may depend on the style and formality of the institution, for example a five star hotel may have a different approach to a café. Hotel or tourism institutes (usually) spend a lot of time teaching its staff about dealing with tough customers. You could check your textbooks for answers (before the interview) or if you know somebody in the industry, then it would be a good idea to speak to him or her and ask about how such situations are handled in the workplace.

2. Why do you want to work in the travel and tourism sector?

Interviewer Expectation: They want to see passion in the industry, curiosity about the world, and a genuine interest in hospitality and people-focused experiences.

There are two things that you can touch upon as an answer to this question: 1. The statistics regarding the sector. Tell your interviewers about the positive statistics of the industry, if it's boombing etc. Make sure that you have the required data to support your claims. What is the growth rate of the industry? What is the size of the industry? When did the boom start? Who says there is a boom? Doing your homework well is advised. 2. How you and your personality are well suited to this sector. Talking about basic traits like people skills, patience, ability to work under pressure etc, which are prerequisites to succeeding in the hospitality and tourism sector and how you excel at all these, should constitute a good answer.

Example Answer: "(Situation) After organising a family trip abroad, I realised how much I enjoyed researching places and creating memorable experiences. (Task) I wanted to find a career that lets me do this for others. (Action) I began following travel blogs, reading up on sustainable tourism, and exploring roles in the sector. (Result) I now actively pursue opportunities where I can combine organisation, creativity, and my passion for culture."

3. How would you plan a tour to meet customer requirements?

Interviewer Expectation: Looking for attention to detail, personalisation, and strong planning skills. Think this out carefully, remember everything that you have been taught or have done and then answer this question slowly and methodically, convincing your interviewers that you can handle a situation under pressure well. Attention to detail is key in this industry, as well as following a brief accurately. Make sure to not miss out any steps.

Example Answer: "(Situation) I helped plan a day out for a group of family friends with mixed ages and interests. (Task) I had to create a flexible plan that suited everyone. (Action) I spoke to each person about their preferences, researched local attractions, and mapped a route with breaks and optional activities. (Result) Everyone enjoyed the day, and I got great feedback for making it feel tailored and inclusive."

4. How do you stay updated on travel regulations and industry trends?

Interviewer Expectation: Shows initiative, industry interest, and readiness to work in a changing environment..

Example Answer: "(Situation) I wanted to understand how travel changed during and after the pandemic. (Task) I aimed to stay informed on current regulations and safety measures. (Action) I followed travel forums, subscribed to newsletters like [insert what you subscribe to here], and kept an eye on government travel sites. (Result) I feel confident discussing industry trends and often bring them up in conversations or when planning trips for others."

5. Describe a time you resolved a travel-related issue.

Interviewer Expectation: They want to see practical problem-solving and how you stay calm under pressure.

Example Answer: "(Situation) On a weekend trip with friends, our train was cancelled. (Task) I needed to find a quick and affordable alternative. (Action) I checked apps for local buses, compared routes, and called a minibus company. (Result) We managed to reach our destination with minimal delay, and my friends appreciated how I took charge and stayed calm."

6. How do you ensure inclusivity in travel planning?

Interviewer Expectation: Evaluating your awareness of diversity and ability to accommodate different needs.

Example Answer: "(Situation) I planned a picnic day out for a group of friends, including someone with accessibility needs and a vegetarian. (Task) I wanted everyone to feel included. (Action) I chose a location with easy access and made sure we had food options for all. (Result) The group felt considered and comfortable, which made the day enjoyable for everyone."

7. How do you manage multiple responsibilities during busy periods?

Interviewer Expectation: Looking for time management, prioritisation, and resilience under pressure.

Example Answer: "(Situation) During the holidays, I worked in retail while preparing for family visits. (Task) I had to juggle shifts and home responsibilities. (Action) I used a planner, blocked out time for tasks, and communicated clearly with my manager."

8. Describe your approach to promoting or upselling a travel experience.

Interviewer Expectation: Judging your communication, persuasive skills, and customer understanding.

Example Answer: "(Situation) While helping at a local travel fair, I was promoting local staycations. (Task) My goal was to encourage more sign-ups for guided nature walks. (Action) I focused on the benefits – personal guides, off-the-map locations, and sustainability. I tailored my pitch based on who I was speaking to. (Result) Many attendees signed up and said my passion made it more appealing."

9. How do you handle last-minute changes in travel plans?

Interviewer Expectation: Shows your adaptability and calmness in uncertain or pressured situations.

Example Answer: "(Situation) On a family trip, our hotel had overbooked. (Task) I needed to find a solution quickly. (Action) I contacted nearby accommodations, compared options, and secured a place that was even better reviewed. I kept everyone informed to reduce stress. (Result) We ended up enjoying it more than our original plan, and I learned how to adapt quickly without panic."

10. What makes a travel experience memorable for a customer?

Interviewer Expectation: They want to see your understanding of customer service and attention to emotional and personal value.

Example Answer: "(Situation) I always remember the extra care a small B&B took when I visited with my parents – they gave us a hand-drawn local map with hidden gems. (Task) That moment stuck with me. (Action) Now, when I help friends plan trips, I always try to include a personal touch – a local tip, a surprise stop. (Result) They usually say it’s the unexpected details that make the trip feel special."