Regional Manager

This security company is a long-standing company that offers a range of security solutions, from manned guarding to cutting-edge security systems and risk assessments, focusing on ethical, transparent, and accountable practices through their social enterprise status.

An established and values-driven organisation in the security services sector is seeking an experienced Regional Manager to oversee the delivery of security and business support services across a multi-site portfolio in the London region.

This is a highly varied role with a focus on operational excellence, client relationship management, people leadership, and financial accountability. The successful candidate will play a key role in supporting company growth and driving performance across contracts.

Key Responsibilities

• Operational Management
  Oversee service delivery across multiple sites, ensuring compliance with KPIs, health & safety standards, and quality benchmarks.

• Client Relationship Management
  Build and maintain strong client relationships, lead regular performance reviews, and ensure contract retention through excellent service.

• People Leadership
  Manage a team including Contract Managers, Duty Managers, and front-line staff. Handle recruitment, coaching, appraisals, and HR matters with support from internal teams.

• Performance & Compliance
  Drive performance through the use of technology platforms (e.g., TrackTik), site audits, and consistent documentation. Ensure all site documentation and risk assessments are current.

• Financial Oversight
  Take ownership of the branch P&L, review gross margins, and address underperforming contracts. Control operational costs such as training, uniforms, and subcontractor use.

• Business Growth
  Identify opportunities for service expansion and support business development teams in presenting innovative solutions to clients.

• Technology & Innovation
  Encourage adoption of in-house platforms to enhance service delivery and reporting.

Candidate Requirements

• Proven experience in operational or regional management, ideally within the security, facilities management, or similar contract-based environment
• Strong commercial acumen and ability to manage budgets over £10M
• Demonstrated success managing multi-site teams and client portfolios
• Strong leadership and coaching skills, with experience handling ER matters
• Excellent communication, influencing, and stakeholder management skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and data reporting systems
• Adaptable, self-motivated, and confident working in a dynamic, field-based role