Post Office - Graduate Commercial Scheme

The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,500 branches nationwide – more than all the UK’s banks and building societies put together. We do this nearly entirely on a franchise basis in partnership with independent business owners who operate post offices, known as Postmasters, as well as other retail partners.

We know that the best way to provide a great service for customers is to evolve our business which is why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments, and travel money, to telecoms and, of course, mails. We know that our customers never stop changing, so neither will we. We're here, in person, for the people who rely on us.

We are currently undergoing Europe’s biggest digital transformation, meaning there is no better time for graduates to join us to help transform the way our retail division operates, making it more accessible than ever.

What Will You Be Doing?

During our 20-month graduate commercial scheme, starting Sept 2023, you will get the opportunity to work on industry leading projects and will gain an in-depth understanding of our entire Commercial function. You will start off with a one-month induction training period with all our graduates, giving you a broad overview of the Post Office structure and functions. You will then undergo three 6-month placements, providing you with practical experience in product management and our customer experience function.

• Product Management: Through building and maintaining strong relationships with customers and external stakeholders, you will understand how to improve customer experience as well as ensure product propositions remain in line with customer, market and commercial requirements.
• Customer Experience – Digital Product Management: Within this rotation, you will be responsible for operating a concrete digital product strategy, as well as presenting visions, progress and learnings to key stakeholders.
• Customer Experience – Marketing: In collaboration with internal and external stakeholders, you will develop a greater understanding ofstrategic marketing and gain core practical skills to develop and deliver marketing activity.
• Customer Experience – Channel Engagement: Whilst co-ordinating activities and collaborating with other areas of the business, you will develop commercial and marketing insight to monitor the effectiveness of our customer and postmaster propositions.

With this structured commercial career path, at the end of your scheme you will be able to specialise in an area within the commercial function, where you will continue to be supported and develop. Many managers within product management and customer experience started out on this scheme so it’s an excellent platform to launch your career.

What Can We Offer You?

• £30K salary
• Guaranteed career progression following the scheme
• Ongoing support through our mentoring and buddy schemes
• Working from home opportunities

What Are We Looking For?

• Any degree discipline.
• A passion for customers and the commercial function.
• Commercially minded individuals, who will develop and support our business strategies.

What’s The Application Process?

1. Easy apply with just your CV - no cover letter is required but we’d love for you to tailor your CV with a personal profile.
2. Pre-recorded Video Interview – we want to gain a snapshot into you and your personality, as well as why you’re interested in the role.
3. Microsoft Teams interview.
4. Assessment Centre in our brand-new London Office – meet the team and get a great feel for why Post Office is for you.

If this sounds like a good fit, don’t miss out, click ‘Apply Now’