Bristol Myers Squibb - Graduate Customer Service or in Chester

Chester, Liverpool
£28,000 YEAR
25th Jul ’23
Closed

At Bristol Myers Squibb, we work every day to transform patients’ lives through science. In 2019, Bristol Myers Squibb acquired Celgene; we combine the reach and resources of an established pharmaceutical company and the agility of a biotech to create a global leading bio-pharma company powered by talented individuals who drive scientific innovation.

Start Date: 13th September 2023 Location: Chester

Our Graduate Programme:

If you have an undergraduate or post-graduate degree gained either in 2021, 2022, or 2023, consider our graduate programmes. Get ready to learn, grow and share ideas that can bring hope to patients battling diseases. Our graduate offering is a major step towards a career you’ll find fulfilling, both professionally and personally. Our one-year and two-year programmes are designed to ensure you gain valuable industry and functional experience, work on challenging assignments, and network with our remarkable Bristol Myers Squibb employees, whilst learning about our company.

You possess a unique and fresh perspective with a passion for excellence. See just how far your talent will take you. Put your qualification to work at Bristol Myers Squibb where your skills and education can help patients prevail over serious diseases.

The Role:

The role is in the IT Service Desk. You will be responsible for handling the initial client contact via telephone, email, chat, or portal and providing technical/application support to BMS employees and their partners

The Team:

The IT Service Desk provides support in 5 languages for EMEA. We primarily provide specialist support for applications utilized by our Field, Commercial and R&D departments.

What Will You Learn?

You will learn how to identify and diagnose issues and provide solutions. You will be trained on IT General, Commercial, and Life Sciences applications. You will also learn about accountability, urgency and innovation.

What Do You Need To Apply?

Required: Fluent German and/or Italian speaker; multi-tasking, troubleshooting, inquisitive mindset and customer service experience are essential for this role; A BSc degree (no specification).

Preferential: Experience with MS Windows and MS Office Suite, ITIL Framework and ITSM.

Sound like you? Click 'Apply Now' to progress your application. But be quick, this role closes on 25th July 2023 so to make sure you don't miss out, apply today.