Technical Account Manager
2015-01-30 09:08:16
2015-08-31 00:00:00
- London, London
- £48-65k
- 31st Aug ’15
- Closed
Founded in the 1980s this firm is a true leader in tis field and an internationally recognised brand. They create software for both private and corporate use in the digital media and marketing arenas.
Job description:
- Coordinating and driving customer technical issues with support, engineering and consulting
- Managing technical escalations
- Customer status calls and reporting
- Onsite and production support
- Managing and guiding customer through complex environment changes
- Quarterly support reviews
- Pro-active notifications of upcoming releases and possible impact
Essential skills:
- Multiple years experience working in complex enterprise environments in consulting or support roles
- Solid presentation skills, and experience organising and managing high-profile customer calls and meetings
- Ability to troubleshoot complex enterprise issues (Java, Webserver, network, OS)
- Must-have: Customer-facing experience in enterprise projects, object-oriented programming experience (Java), SQL, Javascript, CSS, webserver technologies
- Nice-to-have: Apache Sling, JCR, Adobe CQAEM
- Relevant skills: enterprise softwareadministrator (Windows Server, Linux, Unix, Oracle DB, SQL, Java, Javascript, CSS, HTML, webserver technologies)
? Competency in Analytical Problem Solving, Building CustomerPartner Relationships, Confidence, Cross-Boundary Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product and Technology Expertise , Value Selling.