Network and Onsite Engineer - EPC
2019-02-20 10:03:54
2019-03-07 23:59:59
- London, London
- £competitive
- 7th Mar ’19
- Closed
The Company
The client is a managed services provider, with a forward-thinking culture, always looking to embrace new technologies which a dd operational efficient and economic value to their clients.
Servicing one of their top 15 clients the candidate holds the responsibility in professionally delivering all on-site support, maintenance and IMAC?s reporting to the Service Delivery Manger. The portfolio of 17 building consists of numerous buildings in London, Home Counties and major UK cities.
Role Responsibilities
- Administration and support of equipment under contract.
- Management of all service requests from portfolio with escalation to SDM.
- Liaising with service desk team leader if additional support is required.
- Supporting the SDM in small works within the portfolio.
Tasks
- Logging and classifying tickets against SLA
- Daily site attendance or remotely remediating logged service requests
- Scheduled site attendance to perform PPM ?Planned preventive maintenance?
- Device management in RMM product for adherence on asset registers
- Replacement of failed equipment
- Fibre and cat5 patching
- Daily checking on device configuration backups
- Administration of telephony systems
- Administration of Wireless LAN controllers
- Weekend and out of hours working may be required
- 3rd party vendor management and close working in resolving issues.
Requirements
- 2nd line skill currently administrating multi-site client(s).
- Willing to travel.
- Solid Microsoft Windows Desktop, Office applications and O365 experience.
- Experience of various Anti-Virus technologies.
- CCNA qualified.
- Good knowledge of MSP RMM toolsets, such as Solarwinds.
- Able to prioritise and schedule own workload.
- Proactive and positive approach to problem solving and client interaction.
- Exceptional attention to detail, flexibility and uses own initiative to troubleshoot complex issues.
- Excellent knowledge of Ticketing systems, such as AutoTask.