2nd Line Onsite Engineer-LDN
2019-02-20 10:06:43
2019-03-07 23:59:59
- London, London
- £competitive
- 7th Mar ’19
- Closed
The Company
The client is a managed services provider, with a forward-thinking culture, always looking to embrace new technologies which add operational efficient and economic value to their clients.
Servicing clients the Managed Services onsite engineering team holds the responsibility in providing support and administration to their clients who are primarily London based albeit we do have clients across the UK.
They service an array of clients of all shapes and sizes running various technologies, with their clients ranging from 35-300+ users which have a combination of dedicated & scheduled onsite resource.
Role Responsibilities
- Based out of their London office servicing either onsite or remotely our UK client base.
- Management of all assigned service requests with escalation to Service Delivery Manager.
- Supporting the service delivery manager in small works sold to client.
Tasks
- Site attendance resolving escalated services requests from Service Desk in Manchester or via SDM in London.
- Administration and troubleshooting of mail based cloud applications, Mimecast and Barracuda.
- Administration and troubleshooting of authentication applications i.e. DUO EMS.
- Administration and troubleshooting of encryption products i.e. WinMagicand EMS.
- Administration and troubleshooting of Office 365, SharePoint and OneDrive.
- Administration and troubleshooting of server roles i.e. DNS, DHCP, DFS and GPO's.
- External DNS administration and SSL certificates.
- Diagnosis and resolution of internet connectivity issues.
- Administration and troubleshooting of Wireless i.e. Meraki, Cisco Aironet and smaller brands.
- Administration and troubleshooting of on-prem and cloud based backup technologies.
- Administration and troubleshooting of on-prem PBX and cloud PBX systems.
- 3rd party vendor management and close working in resolving issues.
- Updating process documentation.
Requirements
- Superior Customer Service Skills.
- Administration of VoIP and PBX systems.
- Good understanding and troubleshooting of 3rd party LOB Applications.
- Good knowledge of MSP RMM toolsets, such as Solarwinds.
- Excellent knowledge of ticketing systems, such as AutoTask.
- Able to prioritise and schedule own workload within a fast-paced environment.
- Proactive and positive approach to problem solving and client interaction.
- Exceptional attention to detail, flexibility and uses own initiative to troubleshoot complex issues.