Graduate IT Support Consultant or Implementation Consultant
2016-04-14 16:02:33
2016-07-24 00:00:00
- London, London
- £24k
- 24th Jul ’16
- Closed
A global software provider of company information databases. They work with a huge number of established organisations and Blue Chip companies, including global banks, law firms and government departments.
A fantastic opportunity for graduates to join this fast growing software company as a Graduate IT Support Consultant. Based in the heart of London, you will provide first line support to the internal sales team and clients alike. This client facing role requires a solid technical background and excellent communication skills.
You will interact with a range of clients from IT Managers of high profile city businesses to end-users with very little IT knowledge. Support will be provided on all aspects of the software, from assisting a company with networking a product to hundreds of users or to guide someone through a setup wizard.
Responsibilities:
- Pre Sales Support - providing technical support to the sales team to assist with new sales, including visits to client site
- Client Visits - where client support issues cannot be resolved via phone
- Training - delivering internal training sessions for the sales team to highlight new product developments
- Internal LAN - assisting in the administration, maintenance and development of the internal Windows network at the London and Manchester offices
- Initiating and developing projects to improve the support offered by the department
Requirements:
- Minimum 2.2 or equivalent in ITMB, Computer Science, Business or related
- Excellent communication skills - able to display confidence on the phone
- Passion for technology
- Organised with attention to detail
- Great team player
Desired Skills:
- Driving licence