Graduate Support Engineer

This company has a worldwide presence and is a leader in the provision of IT Infrastructure and financial trading software solutions to their clients on a global scale. They are growing rapidly and can offer graduates amazing training and support as well as the chance to work in their offices worldwide.

Are you are motivated, self-driven and have a passion to learn and develop your skills in the world of financial technology? If so this role is THE role to get you started in a very successful career in FinTech.

The Role:

You will be working as part of a busy global support team providing 1st line support to their clients. This will include taking calls, and handling incident or service requests. this role is mostly a client support role but may also involve working for deployments, maintenance and other tasks related to service delivery as needed. 

You could be involved in: 

• Providing support via phone and email to the end users of the clients' software products 
• Monitoring network, server and system alerts 
• Liaising between 3rd party vendors 
• updating of internal systems and processes 

The offer global travel, Continuous learning opportunities and good long terms careers as well as a competitive salary and a range of bonus incentives and employee benefits. 

Salary to start will be £28-30k and reviewed regularly. 

Skills:

EITHER: Prior Technical support/Help desk experience 

OR: A recent university graduate who has strong analytical, logic and problem solving skills.  You need to have had some prior customer facing experience either gained in retail or hospitality or working with the general public in other part time roles. 

You need to have excellent research, analytical and communication skills, and have a passion for innovation and technology in general. 

You should be looking for a role that can offer global travel opportunities.