Graduate Support Analyst

This medium-sized, fast-growing software house has won several industry awards. The company has offices in the UK and Europe and has increased revenues year-on-year at an excellent rate. They recently received significant investment and they are looking to continue hiring graduates into various roles throughout the business.

As a graduate support analyst you will be working to:

• Solve user system problems and resolve customer questions and issues 
• Advise users on how to get the most out of the software and systems via phone, email, and other mediums 
• Help customers configure the software systems and products that they need to use.

This is the ideal route into a long career within technology and there are excellent prospects for promotion. 

Skills:

• Achieved a 2:1 or above (or equivalent) at Bachelor’s-level in an analytical degree subject.
• Excellent A-levels, ideally including Maths.
• First-rate problem-solving skills.
• Logical, well organised, and practical.
• Confident and eager to take on responsibility and the ability to learn new skills quickly.
• The ability to work well as part of a team, seamlessly collaborating with others.
• Computer literate (e.g. Word, Outlook, Excel) and able to pick up new concepts
• Customer-focused with an ability to build professional relationships.
• Strong communication skills are essential.
• Interest in technology and eager to embark on a career within the software industry.