Bristol Myers Squibb - Graduate IT Customer Service Programme

At Bristol Myers Squibb, we work every day to transform patients’ lives through science. In 2019, Bristol Myers Squibb acquired Celgene; we combine the reach and resources of an established pharmaceutical company and the agility of a biotech to create a global leading bio-pharma company powered by talented individuals who drive scientific innovation.

Our Graduate Programme:

If you have an undergraduate or post-graduate degree gained between 2022 to 2024, consider our graduate programmes. Get ready to learn, grow and share ideas that can bring hope to patients battling diseases. Our graduate offering is a major step towards a career you’ll find fulfilling, both professionally and personally. Our one-year and two-year programmes are designed to ensure you gain valuable industry and functional experience, work on challenging assignments, and network with our remarkable Bristol Myers Squibb employees, whilst learning about our company.

You possess a unique and fresh perspective with a passion for excellence. See just how far your talent will take you. Put your qualification to work at Bristol Myers Squibb where your skills and education can help patients prevail over serious diseases

The Role

Your role will be in the IT Speciality Service Desk, where you will be responsible for handling the initial client contact via telephone, email, chat or portal and providing technical/application support to BMS employees and their partners. 

The Team

The IT Service Desk provides support in 5 languages for EMEA. We primarily provide specialist support for applications utilised by our Field, Commercial and R&D departments.

What will I learn?

• You will learn how to identify and diagnose issues and provide solutions.
• You will be trained on IT Commercial and Life Sciences applications.
• You will also learn about accountability, urgency and innovation. 

What skills do I need?

• Fluent in German.
• Multi-taking, troubleshooting and customer service experience.
• Experience with MS Windows and MS Office Suite, ITIL Framework and ITSM is preferential, but not essential. 

Sound like the opportunity for you? If so, click 'Apply Now' to begin your application. But be quick - this role is only open for a short amount of time so to secure yourself a chance at the next stage, make sure you apply today!

Wanting tips or advice on how to ace this application process? BMS are hosting two workshops on your CV and video pitch and the other on the interview. These will be taking place on the 21st February and the 13th March. Follow this link here to register: https://cvent.me/egwAlb?rt=Acgzy4r-rkWnedYt0a4qLg&locale=en&Refid=Student