QA Support Analyst

The Company

This innovative startup is revolutionising the insurance industry by developing software that addresses key challenges for underwriters and brokers. Their platform streamlines operations and supports underwriting decisions by aggregating and providing high-quality, curated data. The company emphasises rapid iteration, exceptional customer experience, and continuous technological improvement, aiming to deliver tangible business value. They specialise in enriching policyholder data and integrating it with insurers' proprietary data, providing accurate and relevant analysis across the insurance value chain.

The Role: Support QA

The company is seeking an intelligent and curious individual who enjoys software testing and assisting customers. This versatile role involves identifying issues before they impact users, providing an excellent customer experience, and handling a range of responsibilities from in-depth feature testing to customer support.

Key Responsibilities:

• Testing applications to identify bugs and issues.
• Providing customer support and troubleshooting user problems.
• Performing manual testing (functional, regression, exploratory).
• Creating and executing test cases and plans.
• Documenting bugs clearly.
• Collaborating with developers on fixes.
• Handling customer support tickets.
• Working with product and engineering teams to understand requirements.
• Participating in test planning and providing estimates.
• Maintaining test documentation and tracking progress.
• Identifying edge cases and user experience issues.
• Improving product quality and user experience.
• Serving as the first point of contact for customer technical issues, triaging and providing initial troubleshooting.

What's Offered:

This is an excellent opportunity to grow with an early-stage startup, make a significant impact, and shape processes within a collaborative team. Rapid learning and career development opportunities are provided, with support for training, certifications, and internal progression in areas like QA leadership or customer success.