Ground Floor Team Member

Location: Blackfriars, Bank, Holborn, Old Street & Angel Premier Inns
Salary: From £7.00 per hour, monthly paid
Job type: Ground Floor Team Member
Company: Whitbread Hotels and Restaurants

Premier Inn is the UK's biggest hotel chain with over 650 great locations across the country. Premier Inn is part of Whitbread Plc & has been voted in the Top 25 Best Big Companies to work for. We are looking for people with huge potential & even bigger personalities to join our team at one of our London City Premier Inn’s.

Job Descriptions:

As a Ground Floor Team Member, you will be required to support the efficient & effective running of the Premier Inn reception and restaurant, meeting the Premier Inn standards of preparation and following all necessary procedures to make our guests feel brilliant. Other duties required:

• Actively resolving guest hassle and complaints to ensure no guest leaves unhappy.
• Working across the ‘ground floor’ and leaving a positive lasting impression on every guest.
• Consistently maintaining and delivering Premier Inn standards.
• Striving to exceed all guests’ expectations.
• Using guest feedback tools effectively and efficiently to create a great guest experience.
• Communicating and liaising with the team, demonstrating determination to deliver standards.
• Sharing thoughts, ideas, knowledge and listening to others to develop.
• Working as a team to deliver results.
• Maximising every opportunity to up-sell during service.
• Implementing processes and systems to deliver efficiencies across the business.
• Being the eyes and the ears of the business to produce quality sales leads.
• Supporting Whitbread’s chosen charity by recommending and participating in fundraising.

Skills required:

The principles of the ‘Whitbread Way’ will underpin everything you do:

1. Genuine ..... we really care about our customers
2. Confident .....we strive to be the best at what we do
3. Committed .....we work hard for each other

Other desirable skills are:

 Show real interest and determination in term for drive for results.
 Ability to confront day-to-day issues.
 Be passionate and enthusiastic.
 Sustains optimism and drive in the face of short-term problems and setbacks.
 Has the ability to deal with conflict and challenges in order to secure high standards.
 Has a desire to work closely with our management team to make the business perform in the line with WINcard targets.

We have full-time positions available, which are 40 hours per week, 5 days out of 7 days. Shifts will vary and flexibility is required. Weekend work will be required. The wage starts from £7.00 per hour, reviewed annually and is monthly paid. All our team members have uniforms provided, 28 days holiday per year and the benefit of Whitbread discounts and savings.

Experience is preferred in a reception or food and beverage environment, but full training will be given. Previous customer service and cash handling roles would be an advantage.

We are dedicated to training and development and this is a great opportunity to progress within the UK's biggest hotel chain, with no limits on how far you can go within the Company. Cross training of departments, development and promotions are a real possibility.

In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility. Applicants must also have a valid National Insurance number and current bank account.

Sound good? Interested yet? If the answer to both is yes, and you are enthusiastic, bubbly and always cheerful, you need to apply!