Customer Advisor - TradePoint Department - Welwyn

Part Time Position. At B&Q, we want every store visit to be an experience that leads to something big for our customers. We want to inspire them all giving them the tools, advice and confidence to bring their biggest ideas to life. This is where you, as a Customer Advisor, come in.

 
Customer Advisor TradePoint Department - Welwyn
Permanent Contract
20 Hours Per Week (5 x 4 hour shifts) - Shifts will include mornings
^7.66 per hour + 75p per hour location allowance + benefits including Store Team Bonus, 20% staff discount, pension*

 
TradePoint is the trade counter operation at B&Q that plays a key role in supporting the business needs of local tradesmen, making it easier for them to do their work. Our TradePoint team is dedicated to helping the specific needs of our trade customer, by offering them trade brands at trade prices.
 
As a Customer Advisor in our TradePoint department youll be responsible for providing outstanding service to all our trade customers in store. Whether youre activating a trade account for the first time or helping a returning customer, its really important that youre happy to approach customers and offer confident advice as youll be building lasting relationships to make sure our trade customers return to TradePoint time and time again.
 
Youll be working in a team every day so youll need to be upbeat and proactive, interacting with colleagues and customers alike. Our stores are often very large and busy so being able to multi-task and work unsupervised is a crucial skill for this role.
 
Dont worry if you dont know your washers from your woodscrews at this stage, being willing to learn is essential to the role and youll be given all the right training to build your skills and knowledge of our product ranges. 
 
We need our customer advisors to be flexible about when they work, covering store opening hours on a rota basis, including evenings, weekends and bank holidays. 
 
If youre interested in trades, with a passion for providing an efficient and friendly service then you may be the perfect person to join the team. So join us, roll your sleeves up, and get busy building a career to be proud of.
 
  * Subject to eligibility.
^ Notional hourly rate, full time basic salary 15,534.48
For part time roles the salary will be pro rata