Post Office Graduate Recruiter Profile
Post Office Graduate Rotational Management Scheme
The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. We have over 11,800 branches and over 17 million weekly customers, including a third of all small businesses. We’re one of the country’s most trusted brands and we take our commitment to providing essential services to customers across the UK very seriously.
We are the largest retail network and the largest financial services chain in the UK, with more branches than all of the UK’s banks and building societies put together. As a commercial business with a public purpose, you will still find us within three miles of 99.7% of the population, providing an estimated social value of £2.3billion.
We are now, more than ever, an independent, vibrant and fast-growing multi-channel financial services business, separate from Royal Mail; We are now embarking on a new era of growth in both modernisation and customer excellence in serving the UK population. We've modernised 7,500 branches in the last six years through our Network Transformation programme.
We and our partners offer over 170 products under four main product categories: Mails & Retail, Financial Services, Government Services, and Telecoms. These product services are widely available through three main channels: our branches, call centres, and online.
With a stable network, investment, modernisation and a drive to improve convenience and service for our customers, we have now moved forward as a growth business. We are building on the core assets of our nationwide network of branches, run by local, trusted people.
Our People
Our people are the driving force behind our business. Whether they are in our branches or supporting from our offices, we are proud of the energy, commitment and customer focus our people all have in common.
Our people reflect the diversity of the communities in which we live and work, and the customers we serve. We want to celebrate the diversity of our workforce, and this means embracing, valuing and celebrating the things which make us different.
We want to make sure that everyone’s voices are heard and that all of our people have the freedom and opportunities to take new ideas forward.
It’s not only our people who recognise this: we are featured in The Times Top 50 Employers for Women and are recognised as a Disability Confident Employer.
Graduate Scheme
The Post Office 2 year Graduate Rotational Management Scheme is a fast-track way to progress your career into a managerial role in the future. You will start your career at Post Office with a month-long induction programme so that you can gain exposure to each part of our business, from visiting branches in the heart of the community, to finding more about our financial services business, and everything in between.
The scheme consists of 3 x 6 month commercial placements across retail, financial services & telecoms, and Head Office functions. Alongside your placements you will enrol onto a project management qualification and receive support from a senior mentor as well as a ‘buddy’ to support your development across the scheme.
We care by always thinking customer
We strive to make things ever better through honest challenge
We commit to decisive delivery
Our Behaviours
We care by always thinking customer
Customers must always be front and centre of our minds, whether that means a customer in branch, a retailer running a Post Office or an internal or external client: how can we get it right for them, whoever they are? Think customer means never assuming you know your customer, or accepting poor customer service. It means acting to bring the customer into the room, listening and learning from them, and watching the competition and the disruptions which are changing our world.
We celebrate great customer service, ensuring we all spend time in branch and service centres, meeting and listening to our customers, reviewing customer metrics and putting focus and priority on issues which will make a difference: and cutting out those which won't.
We strive to make things ever better through honest challenge
Honest challenge means never settling - always pushing to make outcomes the best they can be. It means celebrating and learning from success, but recognising that we can also learn from it when things don’t go to plan. It means challenging ourselves and each other to drive out unnecessary complexity in our business so we are simpler to run for all who deal with us; to go the extra mile; to create an environment within which we can all be the very best we can be. And it means challenging in the right way – true to our values but driven by a passion to build the very best for the business.
We act to shine a light on success and failure, always learning. We will ask ourselves and others to continuously improve and to innovate, bringing the outside in so that we understand our markets and the competition, face up to challenge and seize opportunity
We commit to decisive delivery
Decisive delivery means having a bias towards action: working at pace to drive the business forward, ensuring our focus is razor sharp and that we are engaged in activity adds value to our collective goals, and stopping work where it isn’t. It means focusing on the outcome, not getting lost in the process, trusting our teams, knowing our numbers and taking risks where it is right to do so.
We reinforce these behaviours by cutting out unnecessary meetings and activity, actively trusting and delegating to teams, shining a light on good practice and performance and using email and new technology effectively to ensure that Post Office is not just a successful business but also a great place to work.