Graduate IT Support Engineer

This medium-sized, fast-growing software house has won several industry awards. The company has offices in the UK and Europe and has increased revenues year-on-year at an excellent rate. They recently received significant investment and they are looking to continue hiring graduates into various roles throughout the business.

This role is office based in Central London. Joining this company as an IT support technician your day-to-day duties will be varied and will include:

• First-line support for internal technical issues
• Supporting 800 colleagues globally
• Logging and managing calls using the Company’s help desk software
• Build and Maintain a large fleet of laptops using technologies such as MDT
• Follow documented IT procedures to perform tasks such as:
• Onboarding new joiners, ensuring automation has run correctly and making manual changes to Active Directory
• Maintain and support office IT infrastructure such as conference equipment, Hot-desking equipment and printers
• Perform some manual tasks such as moving IT equipment to new desks

The successful candidates will have the following attributes:

• Graduate with a 2:1 or above (or equivalent) (Computer Science, Maths, Physics or Engineering) and strong A-levels
• Grounding of IT concepts and fundamentals
• Fast learner to be able to quickly pick up new concepts, systems and processes
• Creative mindset able to design a solution or process from a set of requirements
• Good scripting knowledge (PowerShell)
• Able to record work in detail and then author guides and technical documentation
• Deliver large items of work to agreed deadlines and schedules
• Team player
• Excellent communication skills

The ideal candidate will have some knowledge of any of the below technologies:

• Windows Server
• Linux Server Administration
• Atlassian Products: JIRA, Confluence, Bitbucket, Bamboo
• Networking: DHCP, TCP/IP, DNS, Wireless WANs
• Microsoft Technologies: MDT, SCCM, MS Exchange, Active Directory, Azure