Bristol Myers Squibb - Graduate IT Customer Service Programme

Start Date: 13th September 2023 Location: Chester

At Bristol Myers Squibb, we work every day to transform patients’ lives through science. In 2019, Bristol Myers Squibb acquired Celgene; we combine the reach and resources of an established pharmaceutical company and the agility of a biotech to create a global leading bio-pharma company powered by talented individuals who drive scientific innovation.

Our Graduate Programme:

If you have an undergraduate or post-graduate degree gained either in 2021, 2022, or 2023, consider our graduate programmes. Get ready to learn, grow and share ideas that can bring hope to patients battling diseases. Our graduate offering is a major step towards a career you’ll find fulfilling, both professionally and personally. Our one-year and two-year programmes are designed to ensure you gain valuable industry and functional experience, work on challenging assignments, and network with our remarkable Bristol Myers Squibb employees, whilst learning about our company.

You possess a unique and fresh perspective with a passion for excellence. See just how far your talent will take you. Put your qualification to work at Bristol Myers Squibb where your skills and education can help patients prevail over serious diseases.

The Role:

The role is in the IT Specialty Service Desk. You will be responsible for handling the initial client contact via telephone, email, chat, or portal and providing technical/application support to BMS employees and their partners

The Team:

The IT Specialty Service Desk provides support in 5 languages for EMEA. We primarily provide specialist support for applications utilized by our Commercial and R&D departments

What Will You Learn?

You will learn how to identify and diagnose issues and provide solutions. You will be trained on IT, commercial, and life sciences applications. You will also learn about accountability, urgency and innovation.

What Do You Need To Apply?

Required: Fluent German, French or Italian speaker; multi-tasking, troubleshooting, inquisitive mindset and customer service experience are essential for this role; A BSc degree. 

Preferential: Experience with MS Windows and MS Office Suite, ITIL Framework and ITSM. 

How To Apply?

• Use the links on each position to apply. You will have to submit your CV, as well as a pitch where you talk about how you resonate with ONE of our Values (Passion, Innovation, Urgency, Accountability, Inclusion and Integrity).

• You can submit the pitch in a video, audio or written format. The video or audio should not be longer than 1:30 minutes, and the written essay should not be longer than 300 words.

• You can only apply to one position. In case you apply to more than one, your application will not be considered.

• You can apply until the 6th March 2023.

Sound like you? Click 'Apply Now' to progress your application directly with BMS but be quick, this role closes on 6th March 2023 and we wouldn't want you to miss out.