Service Designer

My client is one of the largest providers of consulting and technology services, providing a collaborative, friendly and entrepreneurial environment. A truly global consultancy with offices based in central London and a broad client base of blue chip companies, the company operates across a variety of sectors and industries. Working within business analytics and modelling you will provide the expertise and structured thinking, allowing you to develop innovative analytical solutions to complex business problems.

What You’ll Get

• The opportunity to work on large-scale transformation projects that make a real impact.

• A collaborative team culture focused on learning, knowledge-sharing, and inclusion.

• Access to career development, training, and professional certification pathways.

• Flexible, hybrid working options with some travel to client sites as needed.

• Involvement in internal initiatives—from service design thinking groups to practice development and innovation campaigns.

What You’ll Do

Important: Candidates must currently hold active SC (Security Clearance). Unfortunately, we cannot consider applicants without this due to client requirements.

In this role, you’ll work end-to-end across the service design lifecycle—mapping journeys, facilitating ideation, creating future-state service concepts, and collaborating with delivery teams to turn insight into action.

You’ll be expected to:

• Lead or contribute to the full service design process, from discovery to prototyping and delivery.

• Create service blueprints, user journeys, personas, and other design artefacts that communicate complexity clearly.

• Apply inclusive design and accessibility best practices throughout your work.

• Collaborate closely with researchers, developers, delivery managers, and stakeholders.

• Use design thinking to help clients reimagine and transform their services.

• Stay curious—asking why, challenging assumptions, and identifying improvements using user insight.

This is a consultant-level position, and your work may also include:

• Facilitating client workshops and ideation sessions.

• Supporting agile delivery teams in sprint-based environments.

• Communicating ideas and recommendations effectively to technical and non-technical audiences.

What We’re Looking For

To succeed in this role, you’ll need:

• Active SC Clearance (mandatory for this role).

• Demonstrable experience working independently across the service design process.

• Strong understanding of user-centred design and accessibility principles.

• Familiarity with Government Digital Service (GDS) standards and agile delivery.

• A proactive, collaborative mindset and confidence in managing competing priorities.

• Ability to clearly communicate design thinking to stakeholders at all levels.

We also value:

• Experience visualising complex services simply and clearly.

• Curiosity, storytelling skills, and a drive for continuous improvement.