Client Success Manager

Do you have experience managing accounts for technical clients? Do you have an understanding of software programs, or experience configuring them?

This exceptional company are the leading provider of FoodTech in the UK. They support renowned brands to thrive in the market with their cutting-edge software, which enables food manufacturers to create and optimise products, navigate complex regulations, and deliver excellence to supermarket shelves.

They are seeking a Client Success Manager to join their innovative team to ensure top-tier customer satisfaction at first contact.

You will play a crucial role in keeping in touch with clients to ensure they get the most out of their software.

Responsibilities

• Establish a strong business relationship with key accounts
• Manage client requests and upgrades, ensuring new functionality is used effectively
• Prepare and support the delivery of client training sessions
• Assist with agile software testing and QA process
• Analyse and assist with solving complex business problems in an efficient way for both the business and the client
• Shape and contribute to the development of the product

All You Need

• 1-2+ years experience in Technical Support, Account/Project Management, or similar, within the Tech sector
• Excellent organisational and communication skills
• Strong attention to detail and experience solving technical problems