Client Relations Specialist

An exciting opportunity to join a global software company who are looking for a personable individual to manage client relations. This self-funded and profitable software firm work on providing productivity solutions for financial services, including large investment banks and international consultancy firms.

The Role:

As a client relations specialist you will be joining their London office to manage relations with senior stakeholders. Solving challenging that clients are facing and lead processes to boost client value. In this hybrid role, you'll be working along with the Sales and Implementation team to ensure client requirements are being met.

Responsibilities Include:

• Trusted point of contact for clients.
• Helping clients execute and launch solutions.
• Provide relevant training for clients.
• Maintaining a detailed understanding of the products and services, and assist customers with best practices for their needs.
• Sustain business growth by adopting a data- driven approach to customer management to prioritise time around risk.
• Work closely to the implementation, sales and support teams to achieve client goals.
• Drive and maintain high active user numbers and client satisfaction scores.

Requirements:

• Experience in either B2B relationship management or account management (SaaS experiences preferred)
• Familiar with professional services and/or financial services.
• Problem solving abilities and analytical skills.
• Experience with Microsoft packages.
• Excellent communication and presentation skills.
• Attention to detail and strong organisation skills to manage portfolios of clients.
• Excellent written and spoken communication skills