Graduate IT and Infrastructure Support Analyst
2017-07-14 15:50:41
2017-10-20 00:00:00
- London, London
- £25,000 YEAR
- 20th Oct ’17
- Closed
This company is already a global leader in its field and expanding fast, both in terms of headcount and breadth of projects. There is great scope to contribute, make a difference and to develop your career with them.
Members of staff are passionate about software and business information tools, yet the company offers a sociable and team-based working environment.
Upon joining the Technical Support team at this fast-growing international business-to-business software company, you will soon become an expert in your field.
You will provide technical support, with a focus on installation of servers and database issues. You will advise on the software, utilising your communication skills by dealing with clients and various international departments within the company. Furthermore, you will apply your analytical strengths to grasp the client's business and to advise them accordingly from a technical perspective. You may also visit client sites from time-to-time, to assist with advising on infrastructure issues.
The opportunities within this market are huge and you can develop your career to suit your natural skills.
Progression within the company is also excellent, with members of staff achieving senior positions very quickly.
Responsibilities:
- Providing technical support to clients.
- Assisting clients with complex system implementations.
- Resolving issues - identify analyse and solve problems affecting clients' software and hardware.
- Becoming an expert on the software, in order to advise clients effectively.
- Working closely with global inter-company departments, such as Sales, Operations and Development teams.
Requirements:
- 2.1 or equivalent in Maths, Physics, Computer Science, Economics, Finance, Business, Real Estate or related.
- Able to analyse financial data from a strategic perspective.
- Can communicate technical concepts to non-technical audiences, as well as to various teams within the company.
- Technical experience with servers, networking, databases or similar would be desirable.