Graduate Application Support Consultant

The Company

A global Fintech Software House.

The Role

This role will see you occupy a key position offering support and guidance to existing clients who use a range of systems. The position would suit a graduate who wants to gain commercial experience within a technical support environment. It is not essential for you to have prior technical knowledge but you must have excellent problem-solving skills and strong communication skills as you will be working with clients on a day to day basis.

You will gain knowledge in:

• Service incident management.
• New releases.
• Client on-boarding.
• QA and testing.
• Project delivery cycles.
• Application support and operations in a client facing environment.

As they work with clients within the funds and investment industries a knowledge of, and interest in, finance and financial markets is also beneficial.

We are looking for candidates who:

• Are excellent problem solvers.
• Have clear and confident communication skills.
• Have a strong academic background.
• Possess a genuine interest in IT.
• Can be flexible in their approach to work to support numerous projects.

This role requires you to work on a split shift pattern; some weeks you will work 7:30am-4:00pm, others will be 9:00am-5:30pm so flexibility is required.