Elis - Graduate Account Manager
2021-05-20 09:19:15
2021-06-22 23:59:59
- Merton, London
- £30-33k
- 22nd Jun ’21
- Closed
Location: Merton, SW London
Start date: June 2021
Contract: Fixed Term Contract
About Elis
Elis provides bespoke solutions for textile, hygiene and wellness products in 28 countries. We are a service company with unique industrial know-how, and our success relies primarily on the 50,000+ people who add value to our offers every day for our customers around the world
Account Manager
We are looking for our next rising star in Account Management to join us on a full-time basis at our busy Hospitality site in Merton, SW London.
You will have the opportunity to gain a solid understanding of how our business operates whilst developing your commercial and Account Management skills. You will benefit from exposure to managing a variety of clients within your portfolio under the expert coaching and guidance of the experienced Customer Service Manager.
The role is offered initially on a fixed term basis with the strong possibility of a permanent placement at the end of this period for a strong performer.
Purpose of the role
You will have overall responsibility for retention and development (growth) of existing customer base by delivering exceptional levels of service and building relationships between Elis and the customer in line with the business strategy. You will also be expected to implement segment strategy campaigns and develop customer portfolios. Think like the customer and act as the voice of the customer internally.
Key responsibilities
- Act as a lead point of contact for all matters specific to your customers.
- Understand the needs and future requirements of customers through proactive account management.
- Communicate clearly the progress of monthly KPIs to all relevant stakeholders including customer retention, additional sales and customer attraction.
- Understand quality standards set by the company and agreed with each customer. Retain ownership of the customer service level agreement.
- Forecast and track customer metrics to predict trends. Highlight opportunities and threats to appropriate managers.
- Analyse lost businesscomplaint management data and implement appropriate action to reduce these figures every month.
- Work with the RCAM to review the commercial viability of accounts, recommending improvements or additional services.
- Ensure the Company's growth targets for the customer portfolio are achieved on an annual basis.
- Agree price increases with customers as advised by the Company.
- Push for improvements, applying commercial thinking in making choices on existing and emerging customer requirements.
Candidate requirements:
- Some experience within an Account Management type role (this can include industrial placement)
- Excellent communication and presentation skills
- Proven ability to effectively manage challenging relationships with the customerclient
- Good attention to detail and the ability to analyse data and interpret the information effectively to continuously improve the department andor team.
- Must be available to start in June 2021
- Any degree subjects considered
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