On Call Operator
- Salary: £650 £8hour
- Location: East Midlands
- Date posted: 12/06/2010
- Degree Subject:
- Degree Grade:
- UCAS Points:
- Position Type: Part-Time
- Job Category: Sales
- Vacancy Reference: E00161070
The post holder will be responsible for call handling and other related duties within the On Call team. The On Call provides a comprehensive 24 hour a day monitoring and response service to telecare users and other callers to the centre.
To provide a professional call handling service by dealing sensitively with a diverse customer base and by maintaining confidentiality at all times, responding and prioritising emergency telecare calls by operating the computerised call handling equipment to standards set by the Telecare Services Association
To respond to other callers including those using the Authority’s out of hours homelessness service
To maintain and update the client information systems both manual and computerised, and ensure accuracy of records for all users of the systems.
To liaise with and provide appropriate information to relevant staff, departments and agencies to ensure a safe, efficient and effective service.
Candidates must have previous experience of handling a high volume of calls, and working well under pressure
Barker Ross is a reputable recruitment agency exclusively offering a unique support programme to our candidates. We can provide you with access to clinical supervision and download counselling sessions which are carried out by experienced personnel. Our Consultants are knowledgeable social care and housing professionals skilled in assisting you with career advancement. Our candidates also benefit from ongoing training and legislation updates, competitive salaries and an outstanding referral bonus scheme.
This vacancy is based in the United Kingdom. Barker Ross Cardea only operates in the UK and can only process applications from candidates who are currently a resident and eligible to work in the UK
Whilst we will endeavor to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful but we will keep your details on file for future opportunities.
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