Qube Global Graduate Support Analyst
2015-11-10 15:02:00
2015-12-10 00:00:00
- London, London Central
- £30k
- 10th Dec ’15
- Closed
Qube Global Software have been developing cutting-edge property and facility management software for the last 40 years. We provide service and support to more than 1,000 organisations in more than 70 countries, from our global network of offices.
Now here's where you come in...
Whether managing, occupying or investing in property, we provide individuals and organisations with measurable advantages through the application of software solutions.
Our products, Horizon, Planet, Qube PM, Qube SLM, Qube Space and Qube Vision, hold a reputation for breadth of functionality and quality.
The Planet software is used by small and large enterprises, for example, Merlin Entertainments (Thorpe Park, Legoland etc.), Historic Royal Palaces. It can be delivered by SaaS or an On Premise installation, has a SQL Database and a growing library of mobile apps.
The Role
We are recruiting for the position of Global Support Analyst in our City ofLondon offices who will participate in the day to day duties of the Planet support desk as an analyst, responding to queries from customers who are live users of the Planet software.
A large proportion of the analyst role requires liaising with clients on the telephone and working in a fast-paced (& sometimes high pressure) environment. You should have an excellent telephone manner and must be able to deal with customers in a friendly yet professional manner.
Qube can provide a wealth of opportunities and fantastic benefits, and over time, career progression may take you down the product development route, or the implementation consultancy route delivering advice to our growing client list.
In-depth training on our software will be provided, allowing you to expand your software knowledge.
Duties and Responsibilities
- Participate in department reviews, looking for process improvement, spotting trends and help to identify communication needs both internally and externally.
- Keep up to date with our Planet Application functionality and deployment method.
- To provide assistance and support by handling 1st and 2nd Line calls.
It will be necessary to gather all pertinent information and record this in an accurate fashion.
- Identify callers' needs and assign them to the correct team in a timely manner.
- Ensure that all work is carried out and recorded in accordance with the Help Desk standards and procedures. This will include ensuring the calls are logged and tracked accurately in CRS, the Help Desk tracking system. This will require attention to detail and a methodical approach.
The Ideal Candidate - is this you?
We're looking for graduates who have a good degree result in a technical or numerate degree. Those with relevant work experience or experience or experience with the Planet FM software will also be considered.
Good problem solving and excellent interpersonal skills providing the ability to interact with Developers, Consultants, IT Managers and Network Administrators are key attributes, as is a passion for technical-based client services.
On the technical side
- Good computer skills, knowledge of Microsoft products in a networked environment and SQL Server (including scripting) skills are required for this role.
- An interest of Windows Server, Citrix, database management, report writing (e.g. SSRS) will be an advantage.
Company Benefits:
- Private medical insurance
- Pension
- Company Bonus scheme
- Cycle Scheme
- Childcare vouchers scheme
The apply button below will take you to our application website where you can login and submit your CV.