Graduate Trading Support Analyst
2016-10-19 12:36:20
2017-01-11 00:00:00
- Woking, Surrey
- £Competitive
- 11th Jan ’17
- Closed
This firm is a leading supplier of global financial trading software. The company has offices in New York, London, Paris, Tokyo and Hong Kong with development centres located in each major region. The company is listed on the London Stock Exchange and is globally renowned for its financial software products. Their applications are sold in all of the world's major financial centres to top-tier investment banks.
When combined with the implementation skills of more than 150 experienced specialists, the company's trading platform has become the natural choice for the majority of the world's top tier investment banks.
Based within an easy commute of Clapham or London Waterloo, this firm is seeking a to hire a graduate to join their support team as a Graduate Trading Support Analyst.
You will be responsible for remote and on-site support to users and trading support personnel.
Day to day duties will be varied and include:
- Receive and log client incidents
- Identify nature of the incident and action appropriately
- Build knowledge and skills to maximise effectiveness of 1st line support
- Attend client site to assist with resolutions and build business knowledge
- Build strong relationships with the internal departments and external clients
Essential Requirements:
- IT, Numerate or Business related degree
- Ability to communicate confidently and concisely using business and technical acumen
- Ability to create and maintain strong working relationships both with customers and internally
- Calmness under pressure and ability to maintain good humour, particularly in the face of adversity
- Good grounding in and desire to develop technical skills such as database and SQL knowledge, the Unix operating system, networking (unicast and multicast) and coding in languages such as Python, C++ or Java