Graduate Software Support Analyst
2016-06-22 10:02:46
2017-01-04 00:00:00
- Woking, Surrey
- £Competitive
- 4th Jan ’17
- Closed
A leading supplier of global financial trading software. The company has offices in New York, London, Paris, Tokyo and Hong Kong with development centres located in each major region. The company is listed on the London Stock Exchange and is globally renowned for its financial software products. Their applications are sold in all of the world's major financial centres to top-tier investment banks.
When combined with the implementation skills of more than 150 experienced specialists, the company's trading platform has become the natural choice for the majority of the world's top tier investment banks.
Based within an easy commute of Clapham or London Waterloo, this firm is seeking a to hire a graduate to join their support team as a graduate software support analyst.
Day to day duties will be varied and include:
- Investigate and resolve reported issues
- Communicate updates effectively and promptly to the customer
- Log, prioritise and keep issues up to date on the issues tracking system
- Build up and maintain a knowledge of the company's database structure, configuration files, integration and business flows to assist in issue investigation
- Liaise with other groups internally as necessary, as dictated by the course of issue investigation, including Product Development, Service Delivery implementation and Data Centre engineers
Essential Requirements:
- Computer Science or IT-related degree 2.2 or above
- Ability to communicate confidently and concisely using business and technical acumen
- Ability to create and maintain strong working relationships both with customers and internally
- Calmness under pressure and ability to maintain good humour, particularly in the face of adversity
- Good grounding in and desire to develop technical skills such as database and SQL knowledge, the Unix operating system, networking (unicast and multicast) and coding in languages such as Python, C++ or Java