Graduate Software Support Analyst
2014-05-30 16:29:21
2015-01-28 00:00:00
- Woking, Surrey
- £neg
- 28th Jan ’15
- Closed
Our client is a leading supplier of global financial trading software. The company has offices in New York, London, Paris, Tokyo and Hong Kong with development centres located in each major region. The company is listed on the London Stock Exchange and is globally renowned for its financial software products. Their applications are sold in all of the world's major financial centres to top-tier investment banks.
When combined with the implementation skills of more than 150 experienced specialists, the company's trading platform has become the natural choice for the majority of the world's top tier investment banks.
They are looking for graduates to work in their EU Service Desk. Teams working in this department are responsible for providing a first line support service to customers and form part of the client's global support team. The desk is responsible for providing both on-site and remote support to users and trading support personnel, maintaining a strong relationship with clients as well as developing a deep understanding of client systems and business practices.
Day to day duties will be varied and include:
-Receiving all client raised incidents and enter on the internal call logging system
-Analysing each call, using business acumen to identify the nature of the incident and action appropriately
-Dealing with calls immediately, either independently or by passing to the appropriate team to ensure optimum resolution
-Working to improve knowledge and skills to increase 1st line resolution within the service desk
-Attending client site to assist with issue resolution and increase business knowledge where requested
Requirements:
-Hold an IT, numerate or business related degree or equivalent experience
-Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure
-Ability to read and understand code in one or more of the following: C++, TCL, UNIX Scripting
-Service desk analysts need to be dynamic, resilient and objective, delivering rapid and accurate solutions to the incidents raised by customers.
-Excellent written and verbal communication skills
-A confident and professional manner
-Able to manage own time and a changing workload
-Co-operative approach to working with team members and other departments
-Able to view situations from a customer perspective and act accordingly
-A strong desire to develop a deep understanding of financial markets and business flows and functionality
-Working knowledge of networks and network infrastructure is desirable