Graduate Project Manager
2016-03-23 17:48:11
2016-04-05 00:00:00
- Bury St Edmunds, Suffolk
- £25k+
- 5th Apr ’16
- Closed
This company was established in 1988, providing products for environmental, geotechnical, mining, rail, civil and irrigation engineering worldwide.
They are one of Europe's leading manufacturers of Geotechnical Instruments, in particular vibrating wire instrumentation. They are market leaders in both the UK and Europe.
They are looking for someone passionate about helping their customers. You will own and develop the way they serve customers and work closely with other team members to pursue and achieve outstanding results and service.
It's a very busy role and will involve the following;
- Develop service procedures, policies and standards
- Lead and drive operational excellence to serve and satisfy the customer efficiently
- Take ownership of customers issues and follow problems through to resolution
- Effectively manage large amounts of incoming calls and emails
- Identify and assess customers' needs to achieve satisfaction
- Comfortable dealing with customers from different countries and cultures
- Manage and document knowledge in the form of knowledgebase tech notes and articles
- Prepare and contribute towards online content (support resources, blog and email newsletter)
- Keep ahead of industry's developments and apply best practices to areas of improvement
Candidates must hold a degree ideally from a scientific, geographical or engineering subject.
Other requirements;
- Impeccable Customer Skills; communication, empathy, integrity
- Technical interest and aptitude
- Strong client-facing and communication skills
- Excellent computer skills - keen interest in technology
- Creativity and Commercial Awareness
- Ability to think strategically and to lead
- Strong phone contact handling skills and active listening
- Strong command of the English language, both written and spoken
- Customer service orientation and ability to adapt and respond to different types of characters
- Advanced troubleshooting and multi-tasking skill