Graduate Guest Services Advisor - German Speaking x 3
2016-12-07 16:51:25
2017-02-07 00:00:00
- Luton, Bedfordshire
- £18-21K
- 7th Feb ’17
- Closed
This client is a hugely successful, multinational company. They are one of the UK's largest market leading hospitality groups.
In order to support this company's rapid European growth, we are looking to recruit exceptional customer service professionals with fluent German language skills as Guest Services Advisors to work within the German speaking team.
Successful applicants will join our niche German Support Team within our Central Reservations department.
You will be:
- Providing information and making reservations for corporate German clients in either the new Frankfurt hotel or throughout the UK
- You will be confident to provide excellent professional support when dealing with guest feedback or queries in either English or German, over the telephone or via email
- You will also be responsible for processing reservations and recommending our promotions
We are looking for an ambassador of the brand and someone who demonstrates their company values.
There are amazing progression routes as you will be joining the team at a time of great expansion within Europe. They are looking for enthusiastic and customer facing individuals who can gain brilliant exposure into the different workings of a multinational business. There is an opportunity to visit the team in Frankfurt in your first six months and great training opportunities.
Essential skills:
- A degree - open on background
- Fluent German skills, both written and spoken
- Fluent English skills, both written and spoken
- Customer facing experience and passionate about delivering the best customer service
- Excellent organisational skills
- Computer literate
Desired skills:
- Previous customer services experience in a telephone based role is advantageous