Graduate Analyst - Gaming
2016-05-04 09:27:52
2016-05-26 00:00:00
- London, London
- £25K
- 26th May ’16
- Closed
This dynamic gaming company creates globally successful gaming applications across all digital media.
Joining a relatively new team in this growing gaming firm, you'll drive retention of VIP Gamers through relationship building and analysis.
Key responsibilities include;
- Building and maintaining relationships with VIP gamers via phone primarily and email
- Daily communication with players to discuss gaming experience, obtain feedback, provide account support
- Analysing player and account spending activity data using SQL and Excel
- Working collaboratively with the CRM team to identify and plan relevant promotions
- Driving account re-activations and promotions, also arranging specialist promotions
- Working broadly with the business to identify key insights around products and marketing
NB. From time to time you may need to answer calls or emails of an evening or over the weekend.
Requirements:
- Excellent communication, particularly telephone manner
- Strong customer service skills
- Comfortable handling and analysing numerical data
- IT literate, particularly Excel
- Ideally an interest in gaming
- Motivated team player