When a consumer isn't happy with the service they've received from a financial business, and the two parties can't reach an agreement by themselves, they can come to the ombudsman for help. We listen to both sides of the story, examine the evidence, and reach a decision that's fair to everyone.
We're based at Exchange Tower, a short walk from South Quay Station in London's Docklands. Most of the people who work here do one of three jobs:
All different kinds of people work at the ombudsman service; while experience in customer service or finance could be useful, we're more interested in what you're like as an individual; we're after good communicators who are able to analyse and summarise information and explain it in a way that's easy to understand.
We offer the opportunity to do work that changes things for the better. We strive to create a working environment based on opportunity and fairness, where you'll gain skills and experience that will benefit you for the rest of your career.
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