Senior Support Engineer
2014-09-23 15:59:19
2015-08-31 00:00:00
- Birmingham, Leicestershire
- £23-30k
- 31st Aug ’15
- Closed
Our client offers technology solutions to the automotive industry.
Job Description:
They are currently looking for a Senior Engineer for to provide services across their customer base.
You will carry out project work, installations and scheduled maintenance on customer systems both remotely and on-site where necessary. You will also be an escalation point for calls emanating from both the helpdesk and 2nd Line support team. In addition, you will attend sites when required to do so for site visits arising from helpdesk logged calls, participate in the out-of-hours support rota when required, take support calls and attend site when required. You will produce and maintain technical documentation for customer systems and provide expert and best practice advice to customers when required.
Responsibilities:
- Handling of project and installation work (new deployments and installations)
- Responding to all incidents and problems escalated from the help desk
- Provide 2nd and 3rd line on-site and office based support for multiple technologies, primarily
- Microsoft Windows XP, Vista and 7 and 8
- VMware vSphere, Microsoft Hyperv, HP switches, Netscreen and Cyberoam Firewalls
- Troubleshooting of known and unknown issues related to the above technologies
- Network troubleshooting ? TCPIP, DHCP, DNS
- Structured cabling
- Installation of wireless networking equipment
- Managing incidents to resolution and within SLA requirements
- Monitoring and regular updating of in-house ticketing system
- Escalating incidents to the next tier or supplier where necessary
- Assisting with service improvement initiatives and taking a proactive approach to increasing productivity
Requirements:
- Minimum 3 years' experience working in a similar role (preferably field based)
- Ability to manage high pressure situations and conversations with clients
- Self-motivated with the ability to work in a fast moving environment
- Excellent troubleshooting skills
- Strong organisational skills
- Ability to multi-task and adapt to change quickly
- Process driven, ensuring company processes and procedures are adhered to
- Strong technical skills with good working knowledge of a number of the following:
Microsoft Windows Server, up to 2012 R2 server
Microsoft Exchange Server, up to 2013 server
Microsoft SQL Server, up to 2012 server
Active DirectoryDNSDHCP
Powershell
San technologies ? Open-E and HP P4000 series
Lync Server
Office 365