Senior Business Analyst Consultant
2014-07-23 16:50:55
2015-08-31 00:00:00
- London, London
- £80-100k
- 31st Aug ’15
- Closed
This company works closely with a range of top clients to provide evolving IT solutions, from planning through to support stages.
Job Description:
The Consultant position is responsible for the delivery of customisation services for the client. The Consultant will be responsible for managing clients in post-sales environments. Working with the rest of the Professional Services department, this position will quickly assess client needs, develop innovative plans to solve their problems and implement these plans to the client's satisfaction. A Consultant must have a passion for helping clients find creative ways to more effectively run their businesses. Finding new ways to constantly improve the satisfaction and loyalty of clients is a top priority. Working with aggressive timelines and a full client portfolio is required.
Responsibilities:
-Daily delivery of ERP including customisation, support escalation, and QandA
-Document business processes, business mapping, business requirements and meeting notes
-Attend internal meetings including knowledge transfers, mentoring, and QandA
Qualifications:
-Degree preferably in Management Information Systems, Accounting, or Business or equivalent
-Experience in systems applications consulting, either internally via an IT organisation or externally with a consulting firm or software provider
-Demonstrated experience in translating customer business requirements into workable business solutions, either as a software solution or a re-engineering initiative
-Customer relationship acumen and experienced consulting skills
-Solid experience in Change Management and Business Process Mapping
-Experience with software in a SaaS environment, including any experience with Accounting, Sales Force Automation, Marketing Campaigns and Web presence
-Consulting experience with QuickBooks, Great Plains, Microsoft Dynamics, Intacct, SalesForce.com, Upshot, ACT, Goldmine, MAS 90, Siebel, Oracle, SAP, PeopleSoft, JD Edwards, NetSuite, Zoho