Applications Support Engineer
2014-12-05 17:35:19
2020-10-25 23:59:59
- London, London Central
- £25-50k
- 25th Oct ’20
- Closed
This company is the UK's leading specialist Business, Analytical and IT consultancy; they employ over 1500 people. Their portfolio of clients covers diverse areas such as National Security and the Public Sector, through to commercial industries such as Telecommunications, Utilities and Pharmaceuticals. Their services include business consulting, software and hardware development, technical consultancy and complex data analytics work.
Key Responsibilities:
-Application management and support activities for complex systems for National Security clients.
-Intelligent, 2nd line support investigation and diagnosis of application and database issues.
-Monitoring of data ingest mechanisms and application performance.
-Providing an on call service, responding to incidents out of hours.
-Working closely with staff (technical and non-technical) to resolve client issues in a timely and accurate fashion.
-Liaising with data feed providers within the client organisation.
-Windows Server support, including configuration and administration
-Defect determination and fixing and developing system enhancements.
-Development skills to estimate, document, plan and deliver enhancement work to existing solutions while utilising company and best practice processes.
-Application management and support activities for complex and varying systems across a variety of clients.
-Intelligent, third line support investigation and diagnosis of application issues.
-Working with Service Delivery Managers to support clients in delivering an effective profitable service to their customers.
Experience required:
-Excellent problem solving and communication skills.
-Minimum of one year experience in supporting a high volume Oracle based system
-Experience of maintaining a highly resilient and available, business critical system
-You will have relevant support and development experience, part of which should be in a customer support environment.