Application Support
2014-07-11 12:05:26
2015-08-31 00:00:00
- London, London
- £25-48k
- 31st Aug ’15
- Closed
This company is the UK's leading specialist Business, Analytical and IT consultancy; they employ over 1500 people. Their portfolio of clients covers diverse areas such as National Security and the Public Sector, through to commercial industries such as Telecommunications, Utilities and Pharmaceuticals. Their services include business consulting, software and hardware development, technical consultancy and complex data analytics work.
Key Responsibilities:
- Application management and support activities for complex system for national security clients
- Intelligent 2nd line support investigation and diagnosis of application and database issues
- Monitoring of data ingest mechanisms and application performance
- Providing an on call service, responding to incidents out of hours
- Work closely with client's staff members (technical and non-technical) to resolve client issues in a timely and accurate fashion
- Liaising with data feed providers within the client organisation
- Windows server support
- Defect determination and fixing and developing system enhancements
- Development skills to estimate, document, plan and deliver enhancement work to existing solutions while utilising company practices
Key Skills:
- Working closely with support team, manager, project managers, technical and infrastructure architects to support client requirements
- identify root cause and provide solutions
- Client centric ethic and takes pride in customer satisfaction
- System management, build and deployment
- Technical ownership of tasks and incidents
- Work across multiple technologies with ability to learn and broaden skillset
- Oracle
- PLSQL
- Unix